FAQs

Most hardware manufacturers recommend annual maintenance by a certified electrical contractor to ensure all parts are in working order.

EV charging stations usually come with a standard 2 years from manufacturing date. We recommend you refer to the EV charger manufacturer website to find out the warranty period for the model you purchased.

The hardware manufacturers usually receive monthly shipments and may be able to tap into some of the stock delivered to other wholesalers. It is usually on first-come-first-serve basis. For larger projects we may have the possibility to reserve stock upon receipt of a Purchase Order. Please contact Everty for current stock levels.

The installation cost can only be quoted upon completing a site assessment as it depends on multiple factors. The cost of installing the hardware (EV charger) varies a lot depending on factors such as how far the charger is from the car park and from the distribution board (cable length cost calculation), whether any ground penetration works are required, the EV charger model, the electrical contractor’s fee, etc. Generally speaking, the major costs to consider are: EV charger, installation and commissioning, and software subscription.

It depends on the selected EV charger make and model. This information can be checked with the EV charging station manufacturer. As a reference: official design life of most of AC EV charging stations are around 10 years. This is though an approximation only and can vary according to environment/usage, etc. Please contact sales@everty.com.au if you require assistance.

Everty can certainly assist in procuring cables for your charging station. Please let us know:

– The exact make and model of the EV charger you require the cables for.

– Connector type: example – Type 2

– Cable length

– How many cables you require.

If you are installing 3-phase AC chargers (11KW/22KW), you should also procure 3-phase cables to match the charger. If you have a single-phase cable on a 3-phase charger, some EV models that have the capability to charge faster (3-phase charging) will charge at a very slow rate (1-phase).

When a vehicle is charging, there are two variables to consider:

– The charging station throughput capacity (e.g. a  22kw charger cannot deliver more than 22kw to the EV) and 

– The vehicle onboard AC charger throughput capacity  (e.g. a 7kw capacity EV cannot take more than 7kw, even if the charger can deliver 22kw).

EV drivers need to download Everty’s driver app on their mobile phone and go through the app authentication process, including adding a payment method to their account. Everty uses Stripe as a best-of-breed payment gateway provider which offers great inbuilt security features. EV drivers payment data is kept secure within the Stripe platform. Everty does not have access to this payment data. Everty collects the payments from the EV drivers at the end of each charging session and releases them to the charging station operator quarterly. To know more about how billing works click here.

To calculate how long it will take to charge the entire battery based on the EV charging station, take the EV’s battery capacity, found in the owner’s manual (KwH) and divide it by the charging station’s output.

– Hours for full charge = EV Battery capacity (kwh) / Charging station Output (Kw). 
For example, an EV that has 42 kWh capacity charging at a charging station where the output capacity is 7KW – 42 (kWh) / 7kW =  approximately 6 hours for full charge.

There are of course variances between the efficiency of different EVs as well as weather and driving conditions. A rule of thumb is:

• A regular Australian powerpoint – 10km of range per hour.

• A single-phase hard-wired EV charger – 45km of rage per hour

• A three-phase hard-wired EV charger – 70km of range per hour (bt some can charge at -140 km per hour)

More info can be found here https://www.solarquotes.com.au/blog/home-ev-charging-speed/
For example, one of the most efficient EVs in the market, the Hyundai IONIQ, uses about 13kwh per 100km whereas other brands can use up to 17-22kwh per 100km. It’s important to bear in mind that factors such as having heating or air conditioning on will influence your EV’s energy consumption.- 

The charging speed is 7.4 kw single-phase or 11/22kw three-phase. Most cars on the market can pull 11kw (e.g. Tesla, BMW, Kia, Porsche, Mercedes, etc.), some can pull only 7kw (mostly older units of Hyundai IONIQ/Kona, Nissan Leaf, etc.) and others can pull 16kw (Tesla Model X) or 22kw (Renault Zoe).  Generally speaking, a 22kw (3-phase) EV charger is the best option to future-proof your EV charging needs.

Everty is not equipped to provide sample EV chargers, as we do not hold stock. We organise shipping directly from the manufacturer to the installation site.  If you wish to inspect an EV charger in person, we recommend you visit a wholesaler who stocks the brand/model you are interested in.