Find answers to some of the most common EV charging questions below:
Absolutely! Everty’s software can distinguish between different user groups e.g. club members could charge at a discounted rate and members of the public pay a full rate. It basically allows you to set separate tariffs for certain user groups on the same EV charger.
Please submit your request via email@example.com and we will send you the Password Reset Link.
The pricing for our software is a subscription fee charged annually, upfront. It includes access to the Everty Dashboard for remote monitoring, diagnostics, firmware updates, reporting/analytics, load management, billing, setting tariff, and much more.
EV charging station hardware
Most hardware manufacturers recommend annual maintenance by a certified electrical contractor to ensure all parts are in working order.
EV charging stations usually come with a standard 2 years from manufacturing date. We recommend you refer to the EV charger manufacturer website to find out the warranty period for the model you purchased.
The hardware manufacturers usually receive monthly shipments and may be able to tap into some of the stock delivered to other wholesalers. It is usually on first-come-first-serve basis. For larger projects we may have the possibility to reserve stock upon receipt of a Purchase Order. Please contact Everty for current stock levels.
The installation cost can only be quoted upon completing a site assessment as it depends on multiple factors. The cost of installing the hardware (EV charger) varies a lot depending on factors such as how far the charger is from the car park and from the distribution board (cable length cost calculation), whether any ground penetration works are required, the EV charger model, the electrical contractor’s fee, etc. Generally speaking, the major costs to consider are: EV charger, installation and commissioning, and software subscription.
It depends on the selected EV charger make and model. This information can be checked with the EV charging station manufacturer. As a reference: official design life of most of AC EV charging stations are around 10 years. This is though an approximation only and can vary according to environment/usage, etc. Please contact firstname.lastname@example.org if you require assistance.
Everty can certainly assist in procuring cables for your charging station. Please let us know:
– The exact make and model of the EV charger you require the cables for.
– Connector type: example – Type 2
– Cable length
– How many cables you require.
If you are installing 3-phase AC chargers (11KW/22KW), you should also procure 3-phase cables to match the charger. If you have a single-phase cable on a 3-phase charger, some EV models that have the capability to charge faster (3-phase charging) will charge at a very slow rate (1-phase).
When a vehicle is charging, there are two variables to consider:
– The charging station throughput capacity (e.g. a 22kw charger cannot deliver more than 22kw to the EV) and
– The vehicle onboard AC charger throughput capacity (e.g. a 7kw capacity EV cannot take more than 7kw, even if the charger can deliver 22kw).
EV drivers need to download Everty’s driver app on their mobile phone and go through the app authentication process, including adding a payment method to their account. Everty uses Stripe as a best-of-breed payment gateway provider which offers great inbuilt security features. EV drivers payment data is kept secure within the Stripe platform. Everty does not have access to this payment data. Everty collects the payments from the EV drivers at the end of each charging session and releases them to the charging station operator quarterly. To know more about how billing works click here.
To calculate how long it will take to charge the entire battery based on the EV charging station, take the EV’s battery capacity, found in the owner’s manual (KwH) and divide it by the charging station’s output.
– Hours for full charge = EV Battery capacity (kwh) / Charging station Output (Kw).
For example, an EV that has 42 kWh capacity charging at a charging station where the output capacity is 7KW – 42 (kWh) / 7kW = approximately 6 hours for full charge.
There are of course variances between the efficiency of different EVs as well as weather and driving conditions. A rule of thumb is:
• A regular Australian powerpoint – 10km of range per hour.
• A single-phase hard-wired EV charger – 45km of rage per hour
• A three-phase hard-wired EV charger – 70km of range per hour (bt some can charge at -140 km per hour)
More info can be found here https://www.solarquotes.com.au/blog/home-ev-charging-speed/
For example, one of the most efficient EVs in the market, the Hyundai IONIQ, uses about 13kwh per 100km whereas other brands can use up to 17-22kwh per 100km. It’s important to bear in mind that factors such as having heating or air conditioning on will influence your EV’s energy consumption.-
The charging speed is 7.4 kw single-phase or 11/22kw three-phase. Most cars on the market can pull 11kw (e.g. Tesla, BMW, Kia, Porsche, Mercedes, etc.), some can pull only 7kw (mostly older units of Hyundai IONIQ/Kona, Nissan Leaf, etc.) and others can pull 16kw (Tesla Model X) or 22kw (Renault Zoe). Generally speaking, a 22kw (3-phase) EV charger is the best option to future-proof your EV charging needs.
Everty is not equipped to provide sample EV chargers, as we do not hold stock. We organise shipping directly from the manufacturer to the installation site. If you wish to inspect an EV charger in person, we recommend you visit a wholesaler who stocks the brand/model you are interested in.
In the sign up page in the mobile version of the driver app, there are 2 stages to the T&C’s:
- The actual terms and conditions, which are fully displayed on the screen when you click on the link.
- The “Accept” terms and conditions box that needs to be ticked in order to complete the registration process.
If you are having trouble seeing the “Accept terms and conditions box”, try to zoom in so the box is visible or turn your phone sideways (landscape mode) to reveal the box.
You can find Everty’s T&Cs HERE.
Check if your car is locked. Some models have a safety feature where a cable cannot be unplugged if the car itself is locked. This is to ensure passersby cannot unplug someone else’s charging EV.
The majority of the EV chargers on the Australian market have Type 2 sockets.
The Tesla Model 3 uses the combined AC (Type 2) and DC (CCS – Rapid) vehicle inlet port.
The top portion of the inlet is for the Type 2 cable and is, therefore, compatible with most charging stations.
A “Connector Lock Failure” error denotes a connection issue between the charger and the cable, and the most common reasons are:
• An object stuck in the connector or the plug: Inspect the connector and the plug and remove any foreign objects if applicable.
• Poor connection between the cable and the charger: 3rd party cables (i.e. not manufactured by a Charging Station manufacturer such as Schneider, Delta, etc) occasionally don’t have an optimal fit, resulting in the user having to perform several attempts at connecting the cable before the connection is in place. To rule out poor cable fit, unlock and lock the cable back in a few times.
• Physical damage to the connector or the plug: Inspect the connector and the plug and look for signs of damage.
Everty works closely with the Charging Station Manufacturers regarding mapping out possible errors that the charger might present in order to automate the error detection system as much as possible. If the charger reports an error, Everty’s platform automatically sends out a notification to the operator with a short error description and the suggested corrective actions (as advised by the device manufacturer). Sometimes the error can be solved via a simple reboot of the charger (which can be performed remotely via Everty’s platform) but at times the operator might need to engage an electrical installer to open the charger to further investigate the possible issue and/or power cycle the unit.
This will depend on multiple factors. Generally speaking, a simple installation and commissioning of 1-2 chargers can be completed within a day. For multiple chargers please allow for the possibility of the work being divided across 2-3 days.
Everty can provide you with detailed commissioning instructions to connect your charger(s) to the Everty backend. We need the following information:
• The make and model of the chargers you are installing,
• The address (as per google maps) where you are installing,
• The Serial Numbers of the EV units
• How you wish to connect them (Ethernet/4G/Wi-Fi)
Please email to email@example.com if you’d like to know more about the commissioning process.